DELIVERY FEES & CHARGES
Delivery fees will be automatically calculated once you have stipulated the delivery address. You are able to review your order before full payment is taken.
All orders are delivered by EMS and DHL delivery service:
UK & EUROPE 5-7 WORKING DAYS
USA & CANADA 5-7 WORKING DAYS
EAST ASIA & ASIA PACIFIC 5-7 WORKING DAYS
ROTW 4-8 WORKING DAYS
• Deliveries are typically made Monday-Friday
• Please note that orders placed after 1pm will be processed on the next working day
• For orders placed on back-order you will be notified of the estimated delivery time.
UK SMALL PACKAGE
USA & CANADA
*Please kindly note that orders which were sent as free delivery if returned, will incur the original delivery fee. Delivery fees will be deducted from the amount refundable.
REFUSAL OF PARCELS
If you refuse a parcel you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.
TRACKING ORDERS ONLINE:
Please use the following links to track your orders online:
All customers are sent a Tracking number once their order has been dispatched, please ensure that the parcel can be received and signed for. Orders are delivered Monday-Friday 08.00-17:00, it is therefore suggested that you may wish to receive your order at your work address.
In this instance please give your work address as the delivery address, ensuring that you have given your full name and work building name or company name. It is the customers responsibility to ensure that in the event of a failed delivery by the delivery service provider, that a suitable re-delivery time is arranged.
If you have not Received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we will reimburse you.